Terms And Conditions
– Return And Refund Policy –
As this is a digital product and there is no way to retreive the product after the sale, we issue no refunds on the captures presets, packs or bundles. We do however, offer to insure you receive any product you purchase. If for any reason you have purchased our presets and cannot download them; or if the files are corrupted, upon verification of your purchase, we will email you a replacement copy of your purchased product(s).
– EULA – (End User License Agreement)
In order to install and use these presets, you must already have a PAID and installed version of the Mac OS or PC/Windows IK Multimedia ToneX software. These presets cannot be installed on a mobile, tablet or trial version of the ToneX software. You only need the ToneX hardware pedal if you intend to transfer presets from the software onto the pedal for live performance or transporting the sounds for use in another studio.
As this is a software-based product without any form of copy-protection, we rely upon your good faith that you will not duplicate, share or re-sell our products with any 3rd party; and that you are purchasing them for your own personal use. We hope you will abide by these terms, as the cost of ownership is very low.
– Privacy Policy –
Who We Are
Our website address is: https://www.tonexcellence.com. We are an online retailer providing digital download content.
Cookies
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Who we share your data with
We only use data you provide to us in order to process a purchase you make or for your login or account access purposes. If you request a password reset, your IP address will be included in the reset email.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We are a small business and have no interest in selling or otherwise sharing your data with any other 3rd party other than for purposes of fulfilling your order. We are only interested in offering great ToneX presets at a reasonable price to enhance the experience of ToneX users.
What rights you have over your data
If for any reason you wish us to delete any of your personal data stored on this site, please contact us and we will do so promptly.